FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
Currently we ship all of our rainbow crayon pruducts worlwide. Please check with your country's Customs policy when placing an order outside of United States. Buyers will be responsible for all Customs and Tax Fees.
How long does shipping take?
Krayonshop® uses USPS Ground shipping which takes between 3-5 business days depending on your current mailing zone. Priority Mail is available as an upgrade.
How do I track my order?
Once payment is completed and order is submitted a purchase confirmation will be sent to your email. Another notification will be sent to your email once your order is packaged and shipped. Please make sure to save our email to ensure that important notification from Krayonshop® arrives at your inbox and not in other folder.
Returns
How do I return an item?
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How long does it take to process my return?
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Can I exchange for a different item?
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General
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